Refund & Return Policy
RETURNS & REFUND POLICIES
The following policies apply to products purchased from Vtamino.com:
- Vtamino.com will not accept any returns or exchange for Health, personal care and Beauty products in General.
- If we have made an error with your order, or you have received your products in a damaged or faulty condition, you have the right to return them to us within 14 days from the date you received the item. We will issue a full refund for the price you paid for the item if the order is unopened with seals intact.
- The refundable amount will include deductions for discounts you received on your original order in proportion to the normal value of the returned item or items. Please note that we can accept the return of opened products only if they are faulty.
- If the contents of your package have been damaged in transit, you can return the products to us for exchange within 14 days of the day you took receipt of your order.
- On acceptance for product return, we will process your request for the refund within 7 working days.
- Refunds on the purchases made with the credit card will only be credited to the same card. Please allow one month billing cycle in order for your credit card to appear.
- Returning items to us under our standard policy is simple. Carefully follow the instructions outlined in the section “HOW TO RETURN YOUR ITEM(S)” below.
We will refund the postage charges incurred in sending your order to you, and the normal postage charges incurred in returning it to us, if you are returning an item because of an error on our part or because it is defective.
We cannot refund any priority, express or courier component of the postage charge under any circumstances. You are responsible for those additional charges and the costs of any other services provided to you in connection with your purchase.
HOW TO RETURN YOUR ITEM(S)
You can return your order to us within 14 days of the date you took receipt of your order, unopened with seals intact, if we have made an error with your order, or you have received your order in a damaged or faulty condition. We will then issue a full refund for the price you paid for the item. Please note that we can accept the return of opened products only if they are faulty.
Please follow the following steps to enable us to process your refund as efficiently as possible:
- Wrap the item securely in its original packaging with all accompanying documentation, including the original order dispatch note.
- File a refund request by email with clear and exact pick up address and contact number.
- We will pick up the item (s) from the pickup location specified in your email.
You will be notified via email once we have processed your refund.